Answers:
How can these prices
be so low?
Our featured collections are offered online
at 30%-40% off retail prices for 2 key reasons.
First, we operate at a lower overhead than
a salon. For example, we do not employ a sales staff or
alterations department, all of which add to the cost of
operation. Since we do not have to accommodate for these
extra costs, we can pass the savings to you.
Secondly, we are able to offer exceptional
prices due to the high volume of business we do with our
designers. New Natalie's Bridals and No-Frills Bridals have
been in business over 15 years and is very well established
in the bridal industry.
What is the delivery time
for orders?
Special orders normally take up to 16 weeks
for delivery from the designer to our location, but delivery
is dependent on the manufacturer's schedule. Manufacturers
do not guarantee their delivery dates since their production
can vary. Ship dates are tetative and subject to change.
What is a rush order?
Most of our designers offer a Rush service
for orders that have been placed in a time frame that falls
short of their standard production schedule. Rush does not
imply that an order will be "rushed" into production
ahead of other orders. Rush means, if time and the fabric
of a particular style is available, our manufacturer will
cut the order.
All rush orders are dependent on the manufacturer's
schedule.
When should I order?
Special orders take up to 16 weeks for delivery
from the designer.
Please place your order as far in advance
of your wedding date as possible. By doing so, you will
allow ample time for production and shipping. It also affords
you a comfortable time frame to accommodate any alterations
if necessary.
We do not provide alterations for online orders.
We suggest contacting a professional seamstress / tailor
in your area experience in bridal and formal gowns.
What is the return policy?
All sales are final and cannot be cancelled.
Due to the special nature of our merchandise, we cannot
accommodate exchanges or refunds under any circumstances.
In addition, our vendors are unable to cancel or make any
changes or modifications to any order once it has been placed.
Please be sure of the style, size, color, and any specifications
before submitting your order. Also, standardized dye lots
cannot be guaranteed for orders with multiple gown styles.
Can I see a swatch of the
color I'm interested in before I order?
Designers provide retailers
with swatch cards for in-store use only. We do not have
swatches available to send out to customers. you will need
to locate a retailer in your area that offers the designer
to view their swatch card.
How Do I order?
Order online or by fax. Orders can be placed
on our website using our secure online order form which
allows you to make your payment online.
To order by fax, you may print the online
form or request a form be faxed to you by contacting Customer
Service. Fax the completed form with payment information
to 561-482-1295.
Can I order directly from
the designer?
Designers only accept orders from authorized
retailers such as New Natalie's Bridals and No Frills Bridals.
Designers will not accept orders directly from a customer.
How do I pay?
The payment of your order is due in full at
the time of the order. We do not offer any payment or lay-away
programs. We accept Master Card and Visa..
Do you charge sales tax?
Only the the state of Georgia. 8%.
How do I decide what size
to order?
We have links on the website to size charts
which you can use to make your measurements.
Each manufacturer offers their own size chart,
which reflects how they cut their sizes. Please see the
charts on our site. It is important that you follow the
individual designer's chart to decide your size. Keep in
mind that the measurements are taken to determine the closest
size to be ordered and that the garment will not be custom-made
to the exact measurements. Alomost every gown will need
some type of adjustment.
Prior to selecting your size to order, we
suggest reviewing the information provided in "How
To Measure". The designer will be unable to accommodate
any changes to the size once the order has been placed.
The customer is responsible for the size ordered
and or whether or not to order extra length. No-Frills Bridals
and New Natalie's cannot assume any responsibility for measurements.
We are unable to assist in measurements of the selection
of a size with our online orders.
Can I order fabric?
We do accept fabric orders in addition to
a dress order. Most designers offer their fabric at an additional
fee per yard. The minimum amount to order is 1 yard after
which you may order full yards. To place a fabric order,
please contact a Customer Service representative for pricing
and order instructions.
How will I be notified of my order status?
We contact our customers by email at various
points of the order process. It is imperative the customer
includes an email address on their order.
The first email is sent immediately after
an order is submitted to confirm your order is in our system.
The next email is sent 10 business days to confirm your
order has been placed with the designer and will include
the estimated shipping of your order to our location. A
shipping confirmation email will be sent when your order
is shipped from our location and will include the tracking
number.
What if my payment is declined?
We will notify you immediately if payment
is declined.
How can I check the status
of my order?
We notify our customers by email at various
points of the ordering process. We suggest referring to
these emails first regarding your order status. If you need
additional information, we welcome you to contact our Customer
Service Department for assistance at 561-482-1295
Can I get an exact shipping date instead of
an estimated shipping date?
Manufacturers do not guarantee their ship
dates since their production can vary. Ship dates are tentative
and subject to change. Manufacturers provide retailers with
an estimated shipping date, which we in turn provide to
our customers.
How long will shipping take
to my location?
Orders shipping from our location normally
take 7 - 10 business days for domestic delivery. This may
vary according to the United States Post Office's schedule.
Can I request upgraded shipping?
You may select upgraded shipping during the
order process. The charge is dependent on your zip/postal
code.
Are there any further discounts?
We offer our collections 30% - 40% off retail
prices. Plus, there's no charge for sales tax (except for
the state of Georgia), and shipping within the continental
U.S. is FREE for bridesmaid orders when
2 or more are sent to one location!
What if I don't see the designer
I want?
We offer only the designers we feature on
our website. If a designer is not posted, it most likely
means we do not offer the collection online at this time.
Can I get a swatch?
Designers provide retailers with swatch cards
for in-store use only. We do not have swatches available
to send out to customers and are unable to request any from
the designer.
Can I get a picture of the
gown?
The available pictures are as posted on our
website. We do not have additional pictures to send out
to customers.
Are these used dresses?
All gowns and products we offer are new and
direct from the designer. We do not accept or offer resale
items.
How do I contact Customer Service?
Our Customer Service Department is available
7 days a week.
Monday - Saturday 10am - 6pm EST
Sunday 12pm - 5pm
New Natalie's Bridal's No-Frills Bridals Customer
Service 561-482-1295
No-Frills Bridals
7763 West Glades Road #107
Boca Raton FL 33434
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